We’re planting trees with every order placed - Let’s make Earth great again!

Shipping Policy

UK Standard Delivery Service

All of our standard UK orders are delivered by Yodel. Please allow 3-5 working days for your order to arrive. We aim to process orders within 1 working day (In stock items only), although this could be slightly longer if we are experiencing a large amount of orders. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. 

Cost £3.99

UK Express Delivery Service

All of our Express UK orders are delivered by Yodel. Please allow 1-3 working days for your order to arrive. We aim to process orders within 1 working day, although this could be slightly longer if we are experiencing a large amount of orders. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. 

Cost £4.99

UK DPD Next Working Day

All of our DPD Next Day orders are delivered by DPD on a next day service. (UK Mainland Only). Please be aware that the cut off time for next working day delivery is 2pm Monday - Thursday. If ordered after 2pm on a Thursday then your item will be delivered on Monday. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. 

Cost £7.99

DHL Express 1-3 Days - Ireland

All of our orders are delivered by DHL on an express service. Please allow 1-3 working days for your order to arrive. We aim to process orders within 1 working day, although this could be slightly longer if we are experiencing a large amount of orders. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. Please bear in mind that customs fees and VAT may be applicable on shipments overseas.

***11/09/21 Please be aware that customs in Ireland have a backlog of shipments due to the ongoing issues with Brexit, customs and the new IOSS scheme that has been introduced. Your shipment may take longer than expected to arrive so please be aware of this prior to placing your order.***

Cost £15

DHL Express 1-3 Days - Northern Ireland

All of our orders are delivered by DHL on an express service. Please allow 1-3 working days for your order to arrive. We aim to process orders within 1 working day, although this could be slightly longer if we are experiencing a large amount of orders. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. Please bear in mind that customs fees and VAT may be applicable on shipments overseas.

Cost £15

DHL Express 1-3 Days - USA

All of our USA orders are delivered by the DHL. Please allow 1-3 working days for your order to arrive. We aim to process orders within 1 working day, although this could be slightly longer if we are experiencing a large amount of orders. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. Please bear in mind that customs fees and VAT may be applicable on shipments overseas.

Cost £22

Rest of the World Delivery Charges

All of our International orders are delivered by the Royal Mail. Please allow 10-20 working days for your order to arrive. We aim to process orders within 1 working day, although this could be slightly longer if we are experiencing a large amount of orders. You will receive an automated email following your order being dispatched, this email will include a summary of your order and a tracking number. Please bear in mind that customs fees and VAT may be applicable on shipments overseas.

Cost £13.50

Wreaths

Our wreaths are only available to purchase if the delivery address is within the UK.

COVID-19

As a business our main efforts during these tough times are to keep our colleagues and customers safe. We would like to thank you so much for your continued support during these tough times.

We are still working as normal at Brass bee and aim to get your orders out the same working day as we always strive to do. 

We are closely monitoring daily updates on COVID-19 and will take advice and guidance from government guidelines.

Our delivery services are Yodel (UK) and Whistl (International). If you wish to view any updates from these carriers please visit the COVID-19 section on their website.

Please stay safe during these tough times, and from us at Brass bee thank you.

Kind Regards

Brass bee